Refund policy

Last Updated: October 3, 2026

At Doctors Choice, operated by Urbantrips LLP, we are committed to providing quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following policy carefully before placing your order.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received a wrong product or an item different from what you ordered.

  • Your order is incomplete or missing components.

  • The product has a manufacturing defect that affects its intended use.

Return requests must generally be raised within 7 days of delivery.

Products must be returned in their original condition, along with the original packaging, accessories, manuals, and other items supplied with the order, wherever applicable.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.

Returns may be rejected if:

  • The product has been used, damaged, altered, or misused.

  • The product is returned without its original packaging or essential accessories.

  • The product shows signs of wear caused by the customer.

  • The return request is made after the applicable return period.

  • The issue is caused by improper installation, handling, or usage contrary to the product instructions.

Certain products may have specific return conditions mentioned on their product page.

3. How to Request a Return

To request a return or replacement, contact our customer support within 7 days of delivery.

Please provide:

  • Order number

  • Customer name and contact details

  • Reason for the return

  • Clear photographs of the product

  • Photographs of the packaging, if the product arrived damaged

  • A short video demonstrating the issue, where applicable

Our team may review the submitted information before approving the return.

4. Damaged Products

If your package arrives visibly damaged, please take photographs or a video of the package before opening it, if possible.

If the product inside is damaged, contact us within 48 hours of delivery with supporting photographs/videos.

We may arrange a replacement, return, or refund after verification.

5. Replacement

If a replacement is approved, we will arrange the replacement subject to product availability.

If the same product is unavailable, we may offer:

  • An alternative product of equivalent value, with your approval; or

  • A refund, where applicable.

6. Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method wherever possible.

Depending on your payment provider or bank, the refunded amount may take additional business days to appear in your account.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details to process an eligible refund.

7. Refund Amount

For eligible returns caused by receiving a defective, damaged, incorrect, or incomplete product, the applicable product amount will generally be refunded after verification.

Shipping charges, convenience fees, or other non-refundable charges, if applicable, may not be refundable unless required by applicable law or where the issue was caused by us.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to receive the order and follow the applicable return process.

If a cancellation is successfully approved before dispatch, any eligible refund will be processed to the original payment method.

9. Return Shipping

If the return is approved because you received a defective, damaged, incorrect, or incomplete product, Doctors Choice may arrange or reimburse the applicable return shipping, subject to verification.

For other return requests, return shipping may be the customer's responsibility where applicable.

10. Inspection & Approval

All returned products are subject to inspection.

Submitting a return request does not automatically guarantee approval. Our team will assess the product and the reason for the return based on this policy.

If the returned product does not meet the eligibility requirements, the return may be rejected and the product may be shipped back to the customer.

11. Warranty

Some products may carry a manufacturer's warranty. Where applicable, warranty claims will be handled according to the manufacturer's warranty terms.

Warranty coverage does not normally include damage caused by:

  • Accidental damage

  • Improper use

  • Negligence

  • Unauthorized modification or repair

  • Normal wear and tear

  • Use contrary to product instructions

Please check the individual product listing or warranty documentation for product-specific terms.

12. Medical Products Disclaimer

Doctors Choice sells healthcare and wellness-related products. Products should be used strictly according to the manufacturer's instructions.

Purchasing or using a product from Doctors Choice does not constitute medical advice, diagnosis, or treatment. If you have questions regarding the appropriate use of a medical or healthcare product, consult a qualified healthcare professional.

13. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where there is reasonable evidence of:

  • Fraudulent activity

  • Repeated abusive return requests

  • Product substitution

  • Intentional damage

  • Misrepresentation of the issue

  • Any other misuse of the return policy

This does not affect any rights available to customers under applicable law.

14. Changes to This Policy

Urbantrips LLP reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated effective date.

15. Contact Us

For return, replacement, cancellation, or refund-related assistance, please contact:

Doctors Choice
Operated by: Urbantrips LLP
India

Customer Support: [Add Email Address]
Phone/WhatsApp: [Add Phone Number]
Business Address: [Add Registered/Business Address]

When contacting us, please mention your Order ID to help us resolve your request quickly.