Terms of service

Last Updated: October 3, 2026

Welcome to Doctors Choice, operated by Urbantrips LLP. These Terms of Service govern your access to and use of our website, products, services, and related features.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. About Doctors Choice

Doctors Choice is an e-commerce brand operated by Urbantrips LLP that offers healthcare, wellness, personal-care, and related products through its online store.

The products available on our website may include medical devices, wellness products, healthcare accessories, and other consumer products.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide is accurate and complete.

  • You will use our website and products only for lawful purposes.

  • You will not use the website to engage in fraudulent, abusive, or unauthorized activities.

If you are purchasing a product for a child or another individual, you are responsible for ensuring that the product is appropriate and used according to the manufacturer's instructions.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However:

  • Product colors may vary depending on your screen or device.

  • Packaging and product appearance may occasionally differ from images shown online.

  • Product specifications may be updated by manufacturers.

  • Availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information whenever necessary.

4. Medical & Healthcare Disclaimer

Doctors Choice provides products that may relate to healthcare and wellness.

Information provided on our website, including product descriptions, articles, images, videos, advertisements, and other content, is intended for general informational purposes only.

It should not be considered medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.

Always read and follow the manufacturer's instructions before using any healthcare or medical product.

If you have a medical condition, are taking medication, are pregnant, or have concerns about using a particular product, consult a qualified healthcare professional before use.

Doctors Choice does not guarantee that any product will diagnose, treat, cure, or prevent a particular medical condition unless such claims are expressly supported by the applicable product documentation and regulatory requirements.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to:

  • Accept or decline an order.

  • Cancel an order due to product unavailability.

  • Cancel an order because of pricing or listing errors.

  • Limit quantities purchased by a customer.

  • Cancel orders suspected of fraud or misuse.

  • Request additional information where necessary to verify an order.

If an order is cancelled after payment has been received, an eligible refund will be processed according to our Return & Refund Policy.

6. Pricing

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to display accurate pricing. However, errors may occasionally occur.

If a product has been listed at an incorrect price due to a technical or human error, we reserve the right to cancel the affected order and provide an applicable refund if payment has already been collected.

Applicable taxes, shipping charges, or other fees may be displayed separately during checkout.

7. Payments

We may offer payment methods including:

  • Credit and debit cards

  • UPI

  • Net banking

  • Wallets

  • Cash on Delivery (where available)

  • Other payment methods offered through our payment partners

You agree to provide accurate payment and billing information.

Payment processing may be handled by third-party payment providers. Their own terms and policies may also apply.

8. Cash on Delivery

Cash on Delivery may be available for selected locations and products.

We reserve the right to restrict or disable COD for certain orders, locations, customers, or products.

Additional verification may be required before dispatching a COD order.

9. Shipping & Delivery

Orders are shipped to eligible locations within India through our logistics partners.

Estimated delivery timelines may vary depending on:

  • Delivery location

  • Product availability

  • Courier service

  • Weather conditions

  • Public holidays

  • Operational disruptions

  • Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed unless expressly stated otherwise.

Please refer to our Shipping Policy for additional information.

10. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Certain products may not be eligible for return due to hygiene, safety, regulatory, or product-specific considerations.

11. User Accounts

Certain features may require you to create an account or provide personal information.

You are responsible for:

  • Providing accurate information.

  • Maintaining the confidentiality of your account credentials.

  • All activities carried out through your account.

  • Informing us if you believe your account has been compromised.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

12. Acceptable Use

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website functionality or security.

  • Upload malicious software or harmful code.

  • Copy or reproduce website content without permission.

  • Scrape or systematically collect website data without authorization.

  • Submit false, misleading, or fraudulent information.

  • Attempt to manipulate prices, promotions, reviews, or orders.

  • Use the website to violate the rights of others.

13. Intellectual Property

Unless otherwise stated, all content available on the Doctors Choice website—including:

  • Logos

  • Brand names

  • Product descriptions

  • Graphics

  • Images

  • Videos

  • Website design

  • Text

  • Icons

  • Software

  • Layouts

is owned by or licensed to Urbantrips LLP and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our content without prior written permission.

14. Third-Party Services & Links

Our website may use third-party services for payment processing, shipping, analytics, advertising, communication, reviews, or other functions.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, or policies of third-party websites or services.

Your use of third-party services may be subject to their respective terms and privacy policies.

15. Reviews & User Content

If you submit reviews, comments, photographs, videos, testimonials, or other content to Doctors Choice, you agree that the content:

  • Is accurate to the best of your knowledge.

  • Does not violate applicable law.

  • Does not infringe another person's rights.

  • Does not contain malicious or harmful material.

  • Does not contain fraudulent or misleading claims.

By submitting content, you grant Urbantrips LLP a non-exclusive, royalty-free, worldwide right to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable laws.

16. Promotions & Discounts

Promotional offers, di