Shipping Policy

Last Updated: October 3, 2026

At Doctors Choice, operated by Urbantrips LLP, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Availability

We currently ship eligible products across India through trusted third-party logistics and courier partners.

Delivery availability may vary depending on the product and the serviceability of the delivery address.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high demand, promotional campaigns, or unforeseen operational circumstances, processing may take longer than usual.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

3–7 business days

Delivery times may vary depending on:

• Delivery location

• Courier availability

• Product availability

• Weather conditions

• Public holidays

• Remote or difficult-to-service locations

• Unexpected logistics or operational delays

The delivery timelines provided are estimates and are not guaranteed unless expressly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Doctors Choice may offer free shipping on selected products, orders, locations, or promotional campaigns.

Free-shipping eligibility may be subject to specific terms displayed at checkout or on the relevant promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible products and serviceable locations.

COD availability may vary based on:

• Delivery location

• Product

• Order value

• Courier availability

• Customer/order history

• Other operational considerations

We may contact you to verify certain COD orders before dispatch.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment through the applicable courier service.

In some cases, tracking information may take some time to become active after dispatch.

7. Delivery Attempts

Our logistics partners may make multiple delivery attempts before returning an undelivered package to us.

To avoid delays, please ensure that:

• Your delivery address is complete and accurate.

• Your phone number is active.

• Someone is available to receive the package where required.

• COD orders can be accepted and paid for upon delivery.

If an order is returned because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, additional shipping or re-delivery charges may apply where applicable.

8. Incorrect Address

Customers are responsible for providing an accurate delivery address at checkout.

If you notice an incorrect address after placing an order, contact our customer support as soon as possible.

We will try to update the address if the order has not yet been shipped. Once the order has been dispatched, changing the delivery address may not be possible.

9. Delayed or Lost Shipments

While we work with reliable logistics partners, delivery delays can occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather

• Natural disasters

• Transportation disruptions

• Government restrictions

• Strikes

• Courier operational issues

• Incorrect address information

• Public holidays

• Other unforeseen circumstances

If your shipment appears significantly delayed or lost, please contact our customer support. We will coordinate with the relevant courier partner and assist with the investigation.

10. Damaged Packages

If your package appears damaged at the time of delivery, we recommend taking photographs or a video of the package before opening it, where possible.

If the product inside is damaged, contact us within 48 hours of delivery and provide:

• Order number

• Photographs of the outer packaging

• Photographs of the product

• Video of the unboxing, if available

• Description of the issue

Please refer to our Return & Refund Policy for information about damaged, defective, incorrect, or incomplete products.

11. Partial or Missing Items

If your order arrives with missing items or components, please contact us as soon as possible and preferably within 48 hours of delivery.

Our team may request photographs, videos, or other information to verify the issue.

12. Shipping Restrictions

Certain products may have shipping restrictions due to their nature, size, regulatory requirements, courier policies, or destination limitations.

If an order cannot be delivered to the provided address, we may contact you to arrange an alternative solution or cancel the affected order with an applicable refund.

13. Multiple Products in One Order

If an order contains multiple products, they may occasionally be shipped separately depending on product availability, warehouse processing, or logistics requirements.

You may therefore receive more than one shipment for a single order.

14. Changes to Shipping Policy

Urbantrips LLP reserves the right to modify this Shipping Policy from time to time.

Any updates will be published on this page with the revised Last Updated date.

15. Contact Us

For shipping or delivery-related questions, please contact:

Doctors Choice
Operated by: Urbantrips LLP
India

Email: [Add Support Email]
Phone/WhatsApp: [Add Contact Number]
Registered/Business Address: [Add Address]

When contacting us regarding an order, please provide your Order ID so that we can assist you more quickly.